linebet's Privacy Policy

In this Policy, "personal information" means any information that can directly or indirectly identify a person. This includes name, email address, mobile number, financial details, device identifiers, and browsing activity.

This Policy applies to the linebetonline.cam website and the linebet mobile application. It does not apply to third-party websites or services — those are governed by their own privacy policies.

2.1 Registration Information

When you create a new account on linebet, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Preferred currency and country of residence

2.2 Identity Verification Information

To ensure secure transactions and prevent fraud, we may request the following documents when you withdraw above a certain amount or verify your account:

• National ID (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Proof of ownership of the payment method

2.3 Transaction Information

For every deposit and withdrawal request, the amount, date and time of the transaction, and partial details of the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer) are recorded. Full account numbers are not stored in our system.

2.4 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device type
• Operating system and browser version
• Page visit time and navigation path
• Cookies and session data (details in Section 8)

linebet uses collected information only for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Preventing fraud, money laundering, and misuse
• Customer support and complaint resolution
• Sending relevant offers, bonuses, and promotional notifications (subject to your consent)
• Technical improvement of the platform and security monitoring
• Fulfilling legal obligations

linebet retains personal information for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law.

• Active account data: for as long as the account remains open
• Financial transaction records: at least five years from the date of the transaction
• Identity verification documents: five years from the date verification was completed
• Data may be retained after account closure or suspension if a legal obligation requires it

Once the designated retention period has passed, data is securely deleted or anonymised so that no individual can be identified from it.

linebet does not share your personal information with any third party except in the limited circumstances below:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive the minimum information needed to complete a transaction.
• Technology service providers: Trusted partners involved in hosting, security, and data analytics, who are contractually bound to maintain confidentiality.
• Legal authorities: Information may be disclosed to relevant authorities in response to a court order, investigation, or legal obligation.
• Fraud prevention agencies: Limited information may be shared with recognised agencies to prevent money laundering and fraud.

Third parties are prohibited from using the information provided for any purpose beyond what is specified, and contractual obligations are in place to enforce this.

linebet ensures data security at both the technical and administrative levels:

• All data transfers are carried out via SSL/TLS encryption
• Sensitive information (passwords, financial details) is stored in encrypted form in the database
• Two-factor verification (OTP) is available to prevent unauthorised access to accounts
• System access is restricted to authorised personnel only, and is audited regularly
• Automated monitoring is active to detect suspicious activity

However, it is not possible to guarantee 100% security when transmitting information over the internet. Keeping your account password confidential and not logging in from unfamiliar devices is your own responsibility.

7.1 Right to Access and Correct Information

You can view and update the information stored in your account at any time from your profile settings. To correct inaccurate or outdated information, contact the customer support team directly.

7.2 Right to Opt Out of Marketing Messages

If you do not want to receive promotional emails or messages from linebet, you can unsubscribe at any time via the "Unsubscribe" link in any email or through your account settings. However, important service-related messages (transaction confirmations, security alerts) cannot be turned off.

7.3 Account Closure Request

If you wish to permanently close your account, you can submit a request to customer support. Even after closure, necessary data will be retained for the legal period described in Section 4. Self-exclusion options are also available under the Responsible Gaming guidelines.

7.4 Right to Data Portability

You may request a copy of the information linebet holds about you. Verifying and processing this request may take some time.

Cookies and similar technologies are used on the linebet website for the following purposes:

• Essential cookies: Maintaining login sessions and saving language preferences — disabling these may prevent the site from working properly.
• Functional cookies: Remembering your preferences (such as currency and section) so you do not have to set them again on your next visit.
• Analytics cookies: Collecting anonymous statistics to measure traffic and improve the user experience.

You can control or reject cookies from your browser settings. However, disabling essential cookies may make some services unavailable.

linebet is for individuals aged 21 and over only. Opening an account or using the platform is strictly prohibited for anyone under the age of 21.

Age is verified at registration and confirmed again through the KYC process. If a minor opens an account, it is immediately cancelled and the associated information is deleted.

linebet's servers and infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. Contractual safeguards are maintained to ensure the protection of your data in such cases.

linebet may update this Privacy Policy at any time if it considers it necessary. For significant changes, a notification will be sent by email or through the platform. The date of the update will be shown at the top of this page.

If you continue using linebet after any changes, it will be assumed that you have accepted the updated policy. You are advised to check this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the linebet customer support team. Our support is available seven days a week, 24 hours a day via live chat and email in both Bengali and English.

• Email: [email protected]
• Live Chat: Available directly on the platform

To learn more about our operations, visit the About Us page.